Terms and Conditions for Gentallow

Effective Date: 11/10/2024

Welcome to Gentallow. These Terms and Conditions govern your use of our (website www.gentallow.com) and the purchase of our products. By accessing or using our website, you agree to comply with these Terms. If you do not agree with these terms, please do not use our site or purchase our products.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or guardian. You agree to provide accurate and complete information when creating an account or making a purchase.

2. Product Information

We strive to ensure that product descriptions and pricing are accurate. However, we do not warrant that product descriptions, prices, or other content on our site are accurate, complete, or error-free. If a product is mistakenly listed at an incorrect price, we reserve the right to cancel or refuse any orders placed for that product.

3. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Payment must be made in full at the time of purchase. We accept various payment methods, which will be indicated during the checkout process.

4. Shipping and Delivery

We aim to process and ship your order promptly. Delivery times may vary based on your location and the shipping method selected. While we will make every effort to meet delivery estimates, we are not responsible for delays caused by shipping carriers or other circumstances beyond our control.

5. Return and Refund Policy

Gentallow Satisfaction Guarantee

We stand by our products. If you’re unsatisfied, we’ll make it right.

✅ 100% Money-Back Guarantee:

• Try your moisturiser risk-free. If it’s not for you, request a refund within 14 days of delivery.

• We ask that at least most of the product remain (e.g., only a few uses are used).

✅ How It Works:

• Contact us at gentallow@gmail.com to start your return.

• Ship it back (you cover shipping).

• Once received, we’ll refund your payment within 48 hours.

⚠️ Damaged or faulty? We’ll cover return shipping and send a replacement ASAP.

Your statutory rights under Australian Consumer Law apply.

6. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Gentallow and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

7. Limitation of Liability

Gentallow products are made from natural ingredients, including grass-fed beef tallow and, in some cases, 100% essential oils. While we take great care in crafting our products, we cannot guarantee that they will be suitable for every individual.

By purchasing and using our products, you acknowledge and agree that Gentallow shall not be held responsible or liable for any adverse reactions, allergic responses, or other medical issues that may arise from the use of our products. We recommend conducting a patch test before full use, especially if you have sensitive skin or known allergies.

If you have any concerns regarding potential allergies or skin sensitivities, please consult with a healthcare provider prior to use.

In no event shall Gentallow be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products, including but not limited to allergic reactions or skin irritations. Use of our products is at your own risk. 

To the fullest extent permitted by law, Gentallow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website, even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify and hold Gentallow harmless from any claims, losses, liabilities, damages, costs, or expenses, including legal fees, arising from your use of our website or your violation of these Terms and Conditions.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site after any changes constitutes your acceptance of the new Terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law principles.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Gentallow
Email: gentallow@gmail.com
Website: www.gentallow.com